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Our Cookies Policy

Cookies are tiny text files stored on your computer when you visit certain web pages. At boutiqueprovencale.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. We also use cookies to understand how you arrived at our site (for example, what keyword you used) and your journey through the site (for example what pages you visited whilst you were browsing).

To be able to buy products at boutiqueprovencale.co.uk and to use features such as Wishlist and recently viewed items, your computer, tablet or mobile phone will need to accept cookies. If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information. However, if you'd prefer to restrict, block or delete cookies from boutiqueprovencale.co.uk or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

Managing cookies

If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome

Chrome Browser
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0

Internet Explorer Browser
  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox

Firefox Browser
  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'

Safari

Safari Browser
  1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
  3. Click 'Save'

How to check cookies are enabled for Macs

Microsoft Internet Explorer 5.0 on OSX

Internet Explorer Browser
  1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
  2. Scroll down until you see 'Cookies' under Receiving Files
  3. Select the 'Never Ask' option

Safari on OSX

Safari Browser
  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX

Netscape Browser
  1. Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
  2. Scroll down until you see cookies under 'Privacy & Security'
  3. Select 'Enable cookies for the originating web site only'

Opera

Opera Browser
  1. Click on 'Menu' at the top of your browser window and select 'Settings'
  2. Then select 'Preferences', select the 'Advanced' tab
  3. Then select 'Accept cookies' option

DESPATCH WITHIN 2 DAYS

All items shown on the site are in stock, so your order should be despatched within 2 working days. UK orders are always sent by first class mail (or courier for larger items) and overseas orders by airmail or courier services to ensure your order gets to you as quickly as possible. Our shipping costs are based on weight and reflect Royal Mail first class postage rates.


UK Customers

Up to 500g  £3 500g-1.5 kg   £6.50
1.5kg-3kg     £8.50 Over 3kg      £10.50


Express delivery is available for a £5 supplement and will require a signature - so please ensure someone will be at your address to accept the parcel.

Delivery on orders over £100 is free (UK only).

 

Customers from outside the UK

Up to 500g £5 Europe £10 Worldwide
500g to 1kg £8.50 Europe £15 Worldwide
1kg to 2kg £15 Europe £28 Worldwide
Over 2 kg £25 Europe £40 Worldwide

SECURE PAYMENT

We have selected Sagepay (formerly called Protx)  to process your payment. Sagepay provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK and has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.

MONEY BACK GUARANTEE

We hope that your order will be just what you wanted. But if it’s not, you can return the goods to us within 7 days for a full refund or an exchange – no questions asked.

PRIVACY POLICY

Your details are safe with us. We will never disclose your details to 3rd parties for marketing purposes.